SOFTCOY Product Support Policies

The product support policy or the terms of service ( the "terms") along with the Privacy Policy govern the use of and access to the different softwares, services offered by SOFTCOY ( "SOFTCOY", "us", "we", "our"). Our website ( the "site") and applications ( including both the Mobile and Web versions) as well as all content and Softwares ( the "Software") associated with our services.

By agreeing to these support policies or terms of services you are also agreeing to the Privacy Policy.

These support policies or the terms of service and the Privacy Policy ( together as the "Agreement" ) constitute a legally binding agreement between You and SOFTCOY, so please read and agree them carefully.

• What's included in product support policies -
• We only support paid versions (also known as PRO versions) softwares.
• All kind of supports are provided through remote system by our support team - remote access or email support. Depends on your product what's included during purchase. In case of remote access we may ask your access credentials so our support team can assist you.
• Supports are only related with our product what you have purchased, not any other products using with it or related with other third party products.
• All valid product buyers will get their own product LICENSE KEY so we only support them who has SOFTCOY legal and valid LICENSE KEY.
• Supporting on any product bugs / issues reported.
• New product version / features upgrades will be available if you are under LICENSE validity period.
• If product LICENSE validity expires then you must have to renew to keep continue support / services.

• What's NOT included in product support policies -
• Support not available for any kind of FREE / Trial version products.
• We don't customize our products as your required or for your server / system platforms. Product customization will charge for that you need to contact support.
• We don't install product on your system. If you need you may contact support that may apply charges.
• Support not provided issues about your web hosting or server environment, or issues with any kind of third party softwares you've installed / using with our product. You need to check yourself with your web / server hosting provider or other third party softwares documentation which you're trying to use to get help / solve your issues.

• Charges / Fees -
• You have to pay all fees in USD specified in any Product purchase / subscription or Services or use of the Site.
• SOFTCOY will charge you a periodic fee based on the Renew / Subscription you choose. Such fees shall be billed in advance for each period and are non-refundable except as specifically mentioned in the Refund Policy.
• You agree to pay all charges incurred by users of your credit card, debit card, or other payment methods used in related with Product Purchase / Subscription / Services when such charges are incurred.
• All prices listed in our Website, fees, charges and refunds are issued in USD. We make no guarantees as to the exchange rate between any other currencies.
• We reserve the right to modify our pricing / billing rates at any time upon thirty (30) days E-mail notice or by posting such fee changes to the Services or on our Site.

• Refund Policy -
• 14-Days Money Back Guarantee!
• We will stop your Subscription and issue you a refund & close your account.
• Your request for a refund must be received within 24 business hours of the 14 days of the date and time of your purchase.

• Discount Policy -
• Sometimes there are discount of first purchase or renew products yearly.
• Other than discount policy regular prices will be charged.
• Discount prices for limited time offer.

• Cancellation & Termination Policy -
• You can cancel & terminate your account anytime you want.
• After cancellation & termination we may also delete your account / profile information content permanently.
• Refund only valid if your purchase duration within 14 days from the purchase date.

• If you have anything to know about our product support policies then feel free to contact our support.